🚚 Shipping Info
Holiday Shipping – A Little Gift Our small business in Colorado🎄
The holidays are here, and I want to make shopping with The Backyard Flock a little easier!

Enjoy FREE SHIPPING on all U.S. orders through our holiday promotion. No minimum purchase and no coupon code needed!

All orders ship from us in Colorado, usually within 2–3 business days. Once your order is on its way, you'll receive a tracking number so you can follow its journey.

We currently ship within the United States only.



A Little About Our Shipping
I do my best to keep shipping affordable while making sure your order is packaged carefully and arrives safely.

Shipping costs help cover packaging materials and postage. As a small homestead business, I truly appreciate every order and do my best to keep things fair and straightforward.



Shopping on Etsy?
Our Etsy shop has separate shipping rates, and free shipping is available on orders of $35 or more.

Thank you for choosing a small, family-run business this holiday season. Every order helps keep our little homestead going, and I am grateful to have you here.

Wishing you and your flock a happy and peaceful holiday season! 🐔❤️



💻 Digital Products
All digital items (like eBooks, recipe cards, or printables) are delivered instantly via email after purchase. No shipping, no waiting. Be sure to check your spam folder just in case!

Because of the nature of digital downloads, all digital sales are final. But if you have trouble accessing your file or something looks off, please reach out — we’re happy to help.

Available worldwide 🌍 — For UK/EU customers, VAT is automatically applied at checkout.



🔄 Return Policy
🔄 Return & Refund Policy
Most of our products are handmade or natural blends prepared in small batches. Because of the nature of these products, we do not accept returns for buyer's remorse, incorrect orders, or simply changing your mind.



Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order information and, when possible, photos showing the issue. We'll review the situation and work with you to make it right.

Depending on the circumstances, we may offer a replacement or refund.

If a return is necessary because of an error on our part or a defective product, we'll provide instructions and cover reasonable return shipping costs. In some cases, we may not require the item to be returned.



Approved Returns
If we authorize a return:

Items must be unopened and unused, unless otherwise agreed.
Approved returns must be received within 14 days of authorization.
Return shipping arrangements will be discussed when the return is approved.
Questions?
We're a small business, and we genuinely want you to be happy with your purchase. If something isn't right, please reach out so we can work together on a fair solution.

Contact: hello@backyardflock.store